News

Enhanced Client Service: We’ve made several changes to improve our service!

23 Jan 2024


As the new year unfolds, WR Partners is thrilled to announce a series of transformative changes to elevate our client service.

It’s now easier than ever to get in touch with us:

In response to valuable feedback from our recent survey, we identified and addressed challenges associated with reaching our teams. We have been aware of some technical challenges last year, leading to delays in call answering times. I’m pleased to let you know we have now fixed the systems causing this. Clients can expect expedited response times, ensuring a smoother and more efficient communication experience.

We have also introduced a direct contact number for all team members to streamline communication further. You can find the direct contact number of each team member in their email signature. If an individual is unavailable, our system seamlessly transfers calls to another team member capable of helping or scheduling a callback.

More feedback opportunities:

We are committed to delivering an outstanding client experience, and as part of this commitment, we have implemented quarterly surveys to gather your honest feedback. Each quarter, we request feedback from every client who has received a bill during the period. Taking no more than 2 minutes to complete, the survey offers a quick yet insightful glimpse into the satisfaction of our clients. Your feedback is pivotal in guiding WR Partners on our journey towards continuous improvement and excellence in service delivery.

What’s coming up:

The journey continues. At WR Partners, we remain dedicated to refining our services. Currently, we are exploring solutions to streamline our billing system, aiming to issue a consolidated invoice for all our services. This initiative is a testament to our commitment to providing a seamless experience for our valued clients.

As we step into this new chapter, we are poised to deliver unparalleled service, setting new standards in client satisfaction. We invite our clients to join us on this exciting journey of improvement and innovation.

Meet our new Client Experience Manager:
Chloe Hayward

We invite you to connect directly with Chloe for any questions, suggestions, or feedback. 

Email her on: chayward@wrpartners.co.uk

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Or if you’d prefer to speak to someone directly just give us a call on: 08000 664 664 or email: hello@wrpartners.co.uk.

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