Our aim is provide a great service to our clients, however if you do have a reason to to make a complaint about our service please let us know.
Complaints Process
We would appreciate the opportunity to put things right and if you do have a complaint, in the first instance, please contact the Manager/Partner of the team that you currently deal with who will try to resolve it. If, following this, you are still unhappy, please let us know.
We take all complaints seriously and we will treat you with courtesy, respect and fairness at all times. We expect that you also treat our staff dealing with your complaint with the same courtesy.
Our commitment to you:
- We will acknowledge your complaint.
- We will ensure that you are kept informed of the progress of the complaint.
- We aim to complete our investigations and resolve your complaint within 8 weeks. (You will be informed if this is not possible with a reason why).
- Once you have received our response. If you remain unhappy following the outcome; you can refer the matter to the ICAEW.
Complaints Form
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