HMRC can contact businesses about a range of things, and it is certainly not uncommon. Their queries can be straightforward questions about a return to deeper VAT compliance checks. No matter the issues, businesses are expected to respond accurately and within deadlines. Even when your business has acted in good faith, unclear explanations or inconsistent figures can extend the query process and increase disruption. Having a dedicated liaison from WR Partners keeps communication consistent and on time. Requests can be properly interpreted by our team the moment they arrive, which helps to prevent avoidable back-and-forth.
When it comes to WR Partners, I absolutely trust their judgement, and I trust that they are there to help us.
Nick Evans, Cymryd Rhan
Our team manages HMRC correspondence on your behalf and helps you to prepare explanations in a structured, evidence-led way that reconciles any records and satisfies HMRC’s queries. When HMRC requests supporting documentation, we’ll help you collate and present the right information most efficiently so that they don’t have to sift through mountains of paperwork. If HMRC opens a compliance check, we can support the process and handle communications once you have granted us the appropriate authorisation. If errors are identified, our experts work with your business to identify the appropriate correction route and help you document what has changed and why so that the outcome is clear and, importantly, defensible.
So that our team can represent you on your behalf, the correct agent authorisation must be in place. HMRC uses different mechanisms depending on the situation and tax service. For example, for compliance checks. VAT agent authorisation has also moved further into HMRC’s Agent Services Account processes (commonly known as a ‘digital handshake’), so it is vital to follow the correct steps rather than thinking it’s as easy as sharing login details. We’ll guide you through what is needed so that representation is properly set up and communication can move quickly.
Common examples include VAT return queries, evidence requests, and compliance checks. HMRC can also provide follow-up questions that arise from payments or unusual movements.
Once the appropriate authorisation is in place, yes. HMRC’s process will depend on the tax service and the type of interaction.
This will vary from query to query, but typically it includes VAT workings, invoices, and receipts. Explanations of VAT treatment for key transactions, particularly where large claims or unusual movements appear, may also trigger a question from HMRC.
A lot of errors can be corrected in most cases. However, the appropriate route depends on the size and circumstances. Our team will help advise on errors and the correct path to remedy the mistake quickly.
We love meeting new, exciting businesses. Get in touch with our team to see how we could enhance and protect your financial position.
Or if you’d prefer to speak to someone directly just give us a call on: 08000 664 664 or email: hello@wrpartners.co.uk.
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