Chloe Hayward Joins WR Partners to Elevate Client Experience

15 Sep 2023

We’re thrilled to share some exciting news that will benefit all our clients.  

WR Partners has set an incredibly ambitious strategy to be recognised in the top tier of businesses for client service worldwide, and to support this mission, we have recruited extra support from an expert in the field.  

The ambition is consistently delivering a great client experience and achieve a Net Promoter Score of 60 by 2026, which is considered to be world class.  

Net promoter score is a research metric that is used to calculate the likelihood a customer/client would recommend a company or product. 

Let us introduce Chloe Hayward, our new Client Experience Manager, who joins our team with one primary focus: elevating your experience with us. 

Chloe’s extensive background in customer service and account management across diverse sectors and her passion for driving positive change positions her as a critical asset in our mission to enhance our clients experience. 

Chloe Hayward

We invite you to connect directly with Chloe for any questions, suggestions, or feedback. 

Her presence brings about several exciting developments for our clients:

Improved Client Experience: Chloe is dedicated to scrutinising every aspect of our client’s experience with us. She will meticulously review all processes and client interactions, identifying areas for enhancement to deliver a more effortless and satisfying experience. 

Enhanced NPS Measurement: Chloe will establish a robust system for measuring client feedback every quarter. This means we’ll be even more attuned to their needs and preferences, allowing us to make timely adjustments to serve our clients better. 

Tailored Surveys: Clients can expect to receive personalised email surveys from us and these insights will be pivotal in shaping our services to align with their expectations. 

Chloe is here to make a meaningful difference in our clients experience with us by channeling her passion for creating positive change. We share a common goal—to provide our clients with an unparalleled experience.  

Chloe’s immediate plan is to listen to client feedback and engage with our teams to ensure we meet and exceed expectations.  

We invite you to connect directly with Chloe at for any questions, suggestions, or feedback. 

Your input is instrumental in driving the improvements that will enhance our client experience. 

We look forward to embarking on this journey with Chloe and working together to make our clients experience with us exceptional. 


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